it@synchron Posted January 23, 2019 Report Share Posted January 23, 2019 Hey Support-Team, we have an issue with our license which is activated on more PCs than the software is installed on. From our consultant we have an overwiev with the Computer IDs where the licenses are activated and there is an ID with 00000000000000000000000, which seems not to be a valid ID. I would request to deactivate that license so we can activate it on the 8th installation. Best regards, Daniel Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 23, 2019 Official Nitronaut Report Share Posted January 23, 2019 Hello @it@synchron, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 24, 2019 Official Nitronaut Report Share Posted January 24, 2019 Hello @it@synchron, Thanks for your message. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
it@synchron Posted January 25, 2019 Author Report Share Posted January 25, 2019 Hello @AllainU, unfortunately nothing has changed and the 8 licenses are still activated and I still get the error-message on my 8th installation. Best regards. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 25, 2019 Official Nitronaut Report Share Posted January 25, 2019 Hello @it@synchron, Thanks for this information. Another change has been made so please try activating again. Cheers! Link to comment Share on other sites More sharing options...
it@synchron Posted January 25, 2019 Author Report Share Posted January 25, 2019 Hello AllainU, unfortunately I cannot test the activation this week anymore but it looks promising in the "solve activation issues" section of the nitro website. I will let you know immediately on monday. Thanks in advance and have a nice weekend, Daniel 2 hours ago, AllainU said: Hello @it@synchron, Thanks for this information. Another change has been made so please try activating again. Cheers! Link to comment Share on other sites More sharing options...
it@synchron Posted January 29, 2019 Author Report Share Posted January 29, 2019 Hey AllainU, thank you for your help, I was now able to activate the 8th licence. You can close this case. Best regards, Daniel Link to comment Share on other sites More sharing options...
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