Kalgin 0 Report post Posted January 23, 2019 I experience difficulty highlighting text in PDF's i have saved or created. I use OCR and save - does not seem to matter. When I select highlight the selection box is present but no highlight color appears on document. I do I fix this? I need to highlight on a regular basis. Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 24, 2019 Hello @Kalgin, Thank you for reaching out to us through our Community Forums! Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Kalgin 0 Report post Posted January 26, 2019 I am not sure how to upload a document. Will it go directly to you or be out view-able to the community? Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 27, 2019 Hello @Kalgin, Thanks for your patience. I just sent you a private message to further assist you. Cheers! Share this post Link to post Share on other sites
shawnwiosna 0 Report post Posted March 10, 2019 PM too, I have similar issues Highlighting and selecting. Wasn't the case on older versions, 8 and 9. Whats changed? Using 12 Share this post Link to post Share on other sites
Kalgin 0 Report post Posted March 11, 2019 The problem is intermittent for me on the same document source i.e. bank statements. Sometimes works to highlight sometimes not?? I use OCR and save document, sometimes helps sometimes does not. I have tried downloading in different ways and saving in different ways. I am stumped. Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 11, 2019 Hello @Kalgin, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -Nitro Pro build (format is 11.X.X.X, e.g. 11.0.7.411) you're working with. You can find these out by clicking on 'About Nitro Pro' under the Help tab -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'. Hello @shawnwiosna, I trust you're you're doing great today! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro. This matters because our business installers are different from the online ones. -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you're working with. You can find these out by clicking on 'About Nitro Pro' under the Help tab -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
