Jump to content
Sign in to follow this  
Nancey

Permissions

Recommended Posts

Nancey

Every time I open a pdf, I get the message "do you want to allow this app to make changes to your device".  I am only getting this using Nitro Pro.  Suggestions?

Share this post


Link to post
Share on other sites
AllainU

Hello @Nancey,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The sample file (with sensitive information extracted) you are working with so I can replicate it on my end
-Support Tools file from the affected machine. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: http://kb.gonitro.com/knowledgebase#/search/support tools/000001594

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
Nancey

I am unable to open documents in Nitro - I am seeing only a gray screen.  When I try to open from that screen, Nitro does not see my network.  I have uninstalled and reinstalled with no success.

Edited by Nancey

Share this post


Link to post
Share on other sites
AllainU

Hello @Nancey,

Thanks for your patience and for this information.

Kindly try these steps to further troubleshoot this issue:
1) Focus on Nitro Pro by clicking on it on the Task-bar. 
2) Press the Windows key + Left/Right arrow until Nitro Pro appears.

If above steps didn't help, please provide me with the following:
-What build of Nitro Pro are you working with? You can find this out by going to Control Panel > Programs and Features
-Are you having problems opening any PDF files using below workflows:
a. Double-clicking the file
b. Right-clicking and selecting Open
c. While Nitro Pro is open, drag-dropping any PDF files into the application
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to convert? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
Nancey

Nitro Pro is not even showing in control panel any longer as a program.  I cannot open any Nitro Pro file at all, although it is definitely on my computer.

Share this post


Link to post
Share on other sites
AllainU

Hello @Nancey

Thank you for your patience.

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.