Brandon V Posted January 29, 2019 Report Share Posted January 29, 2019 Hi, We have 5 licenses with Nitro Pro 11 that we have started upgrading. 4 of the 5 licenses upgraded without issue. The 5th license will not upgrade and gives the following error: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." The serial number used is the only computer that license is installed on and it has been installed without issue for about 5 months. I have not tried resetting the license as I do not want to interfere with the user's experience until we have the license to upgrade. Thanks, Brandon Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 30, 2019 Official Nitronaut Report Share Posted January 30, 2019 Hello @Brandon V, Thanks for reaching out to us! I couldn't locate your serial numbers using your email. Can you please send me a direct message with one of your serial numbers so I'll know what account this is for? Thanks! Link to comment Share on other sites More sharing options...
Brandon V Posted January 30, 2019 Author Report Share Posted January 30, 2019 Hi, Just checking to see if there is any update on the issue with one of our serial numbers that I sent via DM. Thanks, Brandon Link to comment Share on other sites More sharing options...
Brandon V Posted January 31, 2019 Author Report Share Posted January 31, 2019 Hi, Still looking for any update at all. Is anyone there? Thanks, Brandon Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 1, 2019 Official Nitronaut Report Share Posted February 1, 2019 Hello @Brandon V, I made the necessary changes to allow the upgrade. Can you please try again? Link to comment Share on other sites More sharing options...
Brandon V Posted February 1, 2019 Author Report Share Posted February 1, 2019 Hi, It is now working. Thanks, Brandon Link to comment Share on other sites More sharing options...
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