Ken E Posted January 29, 2019 Report Share Posted January 29, 2019 I cannot log in to Nitro Pro. I actually had to create a new user just to post this as the password resets never get sent. I need help with my account. Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 30, 2019 Official Nitronaut Report Share Posted January 30, 2019 Hello Ken E, Thanks for reaching out to us! Can you please let us know what you are logging into and what error message you are getting? You can include a screenshot so we can have a look at what you are seeing. Cheers! Link to comment Share on other sites More sharing options...
Ken E Posted January 30, 2019 Author Report Share Posted January 30, 2019 Thanks Leslie. First, would be this forum. I had to create a new user to start this thread. I exchanged emails with Cleverbridge and they told me to try this. I took screenshots of the Nitro Pro 12 for the login. My email is indisputable as confirmed by Cleverbridge. When I try to initiate a password reset (from either the program or this forum), I get no response. I don't see a way to upload pictures. Let me know how to do that. Perhaps there is a post count limitation. Link to comment Share on other sites More sharing options...
Ken E Posted January 31, 2019 Author Report Share Posted January 31, 2019 I sent you a message with screenshots. Honestly, it shouldn't be this hard to get issues resolved. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 1, 2019 Official Nitronaut Report Share Posted February 1, 2019 Hello @Ken E, I have already sent you a response. Cheers! Link to comment Share on other sites More sharing options...
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