VisCom Posted January 30, 2019 Report Share Posted January 30, 2019 My serial number is not valid when I try to activate. My Cleverbridge number is 300xxxxx Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 31, 2019 Official Nitronaut Report Share Posted January 31, 2019 Hello @VisCom, Thank you for reaching out to us through our Community Forums! As you can see, we decided to hide your CleverBridge Order Number to security purposes and when I searched it in our system, I didn't receive a result. Are you sure it is the correct one? Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, kindly uninstall what you installed, reboot your machine and reinstall Nitro Pro 6 using the installers from this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
VisCom Posted January 31, 2019 Author Report Share Posted January 31, 2019 Thank you for your help, because my hard drive crashed I couldn't look to see what version I had on it for Nitro. You helped by sending me down load link and I followed the instructions and found out my serial number is for version 5 not 6 so it will not activate. I really like the version I am using and would like to get that program back. Can you send me a link for Version 5? Thank you for your help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 31, 2019 Official Nitronaut Report Share Posted January 31, 2019 Hello @VisCom, Thanks for your response and patience. Here are the installers for Nitro PDF Reader 5: 32-bit http://install.nitropdf.com/professional/archive/55205/nitro_pdf_professional5.exe 64-bit http://install.nitropdf.com/professional/archive/55205/nitro_pdf_professional5_64.exe Cheers! Link to comment Share on other sites More sharing options...
VisCom Posted January 31, 2019 Author Report Share Posted January 31, 2019 Thank you for the links but when I try either one they both come up with an error that says I am using 64 bit and I need to download the 64 bit program. Link to comment Share on other sites More sharing options...
VisCom Posted February 1, 2019 Author Report Share Posted February 1, 2019 20 hours ago, AllainU said: Hello @VisCom, Thanks for your response and patience. Here are the installers for Nitro PDF Reader 5: 32-bit http://install.nitropdf.com/professional/archive/55205/nitro_pdf_professional5.exe 64-bit http://install.nitropdf.com/professional/archive/55205/nitro_pdf_professional5.exe Cheers! I tried both links but the message that shows up tells me to use a program for 64 bit, could the links both be for 32 bit? Link to comment Share on other sites More sharing options...
VisCom Posted February 1, 2019 Author Report Share Posted February 1, 2019 Could you please try to send me a link to version 5 for 64 bit? The last link wasn't for 64. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 1, 2019 Official Nitronaut Report Share Posted February 1, 2019 Hello @VisCom, Thanks for your patience and my apologies. Here is the link for the 64-bit installer: http://install.nitropdf.com/professional/archive/55205/nitro_pdf_professional5_64.exe Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
VisCom Posted February 1, 2019 Author Report Share Posted February 1, 2019 Thank you so much, it installed and my serial number worked. Back in business time to go back to work. Glen Link to comment Share on other sites More sharing options...
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