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Henk de Lange
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Henk de Lange

L.S.,

How can i get a preview in outlook 2010 with nitro pro 12.6.  (Windows 10)

Before this i had nitro 7 and then it was possible to have a preview.

Pro 12.6  is installed as a standard program, but i can not get a preview in my outlook.

 

please help

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  • Official Nitronaut
Allain Umailin

Hello @Henk de Lange,

Thank you for reaching out to us through our Community Forums!

To address this issue, kindly refer to these steps:
1. Run a repair on Nitro Pro. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641
2. Re-register the DLL file using the following Administrator command (Admin CMD): 

For 32-bit:
regsvr32 -u "C:\Program Files (x86)\Nitro\Pro\ X\NitroPDFPreviewHandler.dll" 
regsvr32 "C:\Program Files (x86)\Nitro\Pro\ X\NitroPDFPreviewHandler.dll" 

For 64-bit:
regsvr32 -u "C:\Program Files\Nitro\Pro\ X\NitroPDFPreviewHandler.dll" 
regsvr32 "C:\Program Files\Nitro\Pro\ X\NitroPDFPreviewHandler.dll"
 
X = the version number of Nitro Pro the user is working with. 

Cheers!

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On 1/31/2019 at 10:16 AM, AllainU said:

2. Re-register the DLL file using the following Administrator command (Admin CMD): 

I don't understand how to do this.

 

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  • Official Nitronaut
Allain Umailin

Hello @caseifer,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find these out by clicking on 'About Nitro Pro' under the Help tab
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? You can find this by referring to this article: https://www.computerhope.com/issues/ch000930.htm

Thank you very much in advance and I am looking forward to hearing back from you.

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