jonsaville Posted January 31, 2019 Report Share Posted January 31, 2019 Just installed NitroPDF 11 on a new Windows 10 Pro PC (1803). When NitroPDF launches, the Nalpeiron service crashes with the following error in the Event log: Faulting application name: NLSSRV32.EXE, version: 7.3.4.0, time stamp: 0x51fbf269 Faulting module name: ntdll.dll, version: 10.0.17134.471, time stamp: 0xfe852bc4 Exception code: 0xc0000005 Fault offset: 0x00045d15 Faulting process id: 0x1684 Faulting application start time: 0x01d4b9644f16cbf6 Faulting application path: C:\WINDOWS\SysWOW64\NLSSRV32.EXE Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 2723708d-5153-4265-99f9-c659f44b6834 Faulting package full name: Faulting package-relative application ID: Tried reinstalling, same result. The error on-screen is "The service does not have sufficient privileges. Please reinstall." The Nalpeiron service is set to Automatic. You can literally watch it go from 'Started' to 'Stopped' as NitroPDF loads and crashes. Any ideas? Windows Event Log service is running. Anything else to check? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 2, 2019 Official Nitronaut Report Share Posted February 2, 2019 Hello @jonsaville, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide Support Tools file from the affected machine? Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: http://kb.gonitro.com/knowledgebase#/search/support tools/000001594 Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
jonsaville Posted February 11, 2019 Author Report Share Posted February 11, 2019 Hi I sent the requested files a few days ago to you direct but haven’t had a response. Can you confirm they were received? Thanks Jon Saville Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 11, 2019 Official Nitronaut Report Share Posted February 11, 2019 Hello @jonsaville, Thanks for your patience and my apologies for my delayed response. I have received the Support Tools log you provided and I can see you currently have Nitro Pro 11.0.8.70 64-bit on your machine. Unfortunately, the serial number field is blank which makes it hard for me to further assist you because I need to identify if you’re our business or online customer. To move forward, I sent you a private message to ask for more information. Cheers! Link to comment Share on other sites More sharing options...
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