Jump to content

Print Dialogue does not disappear after printing


YL - Adam
 Share

Recommended Posts

When we go and print the PDF the print dialogue pops up and we click on print. At that point the print dialogue should disappear but it does not. We have to manually close it.

Does anyone have a solution for this?

Thanks

Adam

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @YL - Adam,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to open? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Mike Rice,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, a support case was created on your behalf.

For better case handling, please respond through the support case.

Cheers!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.