Print Dialogue does not disappear after printing

[YL - Adam]

When we go and print the PDF the print dialogue pops up and we click on print. At that point the print dialogue should disappear but it does not. We have to manually close it.

Does anyone have a solution for this?

Thanks

Adam

[Allain Umailin]

Hello @YL - Adam,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-Where are the files saved (local, a shared drive or an external drive) when you’re trying to open? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.

[YL - Adam]

Message sent

[Mike Rice]

I too am having the same problem.  Will be sending my info in hopes that there is a resolution.

[Allain Umailin]

Hello @Mike Rice,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, a support case was created on your behalf.

For better case handling, please respond through the support case.

Cheers!