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Troy McGarry

Deactivate Licenses

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Troy McGarry

Hi, just wondering if anyone knows how to deactivate licenses, we have a set allocation and recently underwent a computer refresh and as a result all of our licenses are still bound to the old machines which i no longer have access to 

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AllainU

Hello @Troy McGarry,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you are working with?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Dmitry
Hi, we want to deactivate 2 licenses so that we can reactivate the software on new computers, but your deactivate tool is writing "Please contact the Nitro support team to deactivate the devices belonging to this serial number."
We ask for help

 

 

 

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AllainU

Hello @Dmitry,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message (hover your mouse on top of my name 'AllainU' and select 'Message') and provide the serial number of your Nitro Pro.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Dmitry

hello Allain. I do not understand how to correspond with you. Here is the answer from your mail server:

Dear Dmitry Goncharov,
Thank you for reaching out to us.  Unfortunately, the ticket number 00013210 for this thread is Closed.
Please complete this web form to submit a new ticket:  https://www.gonitro.com/support/ticket
Regards,
Customer Success & Support Team
Nitro | www.gonitro.com

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AllainU

Hello @Dmitry,

Thanks for providing this information.

That case has been closed for a while.

To further assist you, our support ticket is 00191415.

If you didn't receive it, it may have got stuck in your Spam/Junk folder.

Thanks for choosing Nitro Pro and I hope this helps!

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