KAL 0 Report post Posted February 7, 2019 I have read through some of the forums and have tried everything written but still no success. I have a brand new HP Spectre and am trying to install Pro 11 which I purchased about 4 months ago. No success. I have also downloaded the x64 that I found on the forum and I get the message 'download ended prematurely' Please assist. Regards, Kal Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted February 7, 2019 Hello @KAL, Thank you for posting on our Community Forums! I am trying to find your serial number so I can check your account and/or create a support ticket for you but I couldn't find it. Can you please forward your serial number to me via direct message? Cheers! Share this post Link to post Share on other sites
KAL 0 Report post Posted March 3, 2019 Not sure whats going on Leslie. I have lodged multilple posts responding to your requests but they seem to have disappeared. Have you come up with a solution to this issue? Regards. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 5, 2019 Hello @KAL, I checked the serial number you forwarded and it has been refunded and deactivated last year. Please do not attempt to reinstall or reuse the license. Share this post Link to post Share on other sites
