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Renee

cannot print to Nitro 11

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Renee

I recently installed Nitro Pro 11 on a new computer.  I is running Windows 10.  When I "print" to Nitro nothing happens.  In the support tools is says the operating system is Windows 8, home.  Is this the problem?  If so, how do change the operating system settings in Nitro 11?  If this isn't an issue, how do I fix this problem?

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Reymund G.

Hi @Renee,

Thank you for reaching out to us through our Community Forums!

For me to better troubleshoot this issue, could you please provide details to the following?:

• Exact build of Nitro Pro 11 installed on your Windows 10 computer. Found under Help > About Nitro Pro (ex: Nitro Pro 11.x.x.x)
• Are you trying to print to a physical printer or through Nitro PDF Creator? 
• Please describe your workflow when you print to Nitro. It is always helpful to send screenshots for troubleshooting reasons
• Is this issue happening to all files/documents?
• If you are working on a specific document, please send a copy (with confidential information removed) through private message so I can perform a test on my end. 

Kind Regards, 
 

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Renee

I have Nitro Pro 11.0.8.470.  I cannot print to Nitro.  by that I mean...For example in Word, I want to print the document to Nitro Pro to create a pdf.  The document tries to save, but goes no where.  When I open the print queue (in the printers and scanners system area) it shows the document in the queue and the state says "sent to printer" but nothing happens and the document does not save.  The same thing happens from every program and every document on this computer.  Nitro seems to be working except this issue.  I am running the same version of Nitro on other computers and the other computers work fine.  

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BOL

I have the same problem. I use Nitro Pro 12, Windows 7 Home. When I try to print with NitroPDF for example in Word or Thunderbird, the document tries to save, but does not.  When I open the print queue (in the printers and scanners system area) it shows the document in the queue and the state says "sent to printer" but nothing happens and the document does not save.  The same thing happens from every program and every document on this computer.

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