Lara Taylor Posted February 12, 2019 Report Share Posted February 12, 2019 Hi, I have had issues with Nitro Pro inactive in Word, each time I use Word I have to add it back in. After reading some help information I upgraded to 12.6 but now I have lost Nitro add ins on all my Microsoft office applications. I have tried what you suggested for @Barn but it didn't work. Please help Link to comment Share on other sites More sharing options...
Lara Taylor Posted February 12, 2019 Author Report Share Posted February 12, 2019 Hi, I have had issues with Nitro Pro inactive in Word, each time I use Word I have to add it back in. After reading some help information I upgraded to 12.6 but now I have lost Nitro add ins on all my Microsoft office applications. I have tried what you suggested for @Barn but it didn't work. Also unistalled and reinstalled Nitro and didn't help Please help Link to comment Share on other sites More sharing options...
Lara Taylor Posted February 12, 2019 Author Report Share Posted February 12, 2019 Hi, I have had issues with Nitro Pro inactive in Word, each time I use Word I have to add it back in. After reading some help information I upgraded to 12.6 but now I have lost Nitro add ins on all my Microsoft office applications. I have tried what you suggested for Barn but it didn't work. I have uninstalled and reinstalled Nitro and it didn't make any difference. I use this software in my business and its frustrating to having to continual reinstall the add ins. Please help Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 12, 2019 Official Nitronaut Report Share Posted February 12, 2019 Hello @Lara, Thank you for posting on our Community Forums! Can you please try the solution on this page: https://support.microsoft.com/en-au/help/2758876/add-ins-are-user-re-enabled-after-being-disabled-by-office-programs I hope that helps! Link to comment Share on other sites More sharing options...
Lara Taylor Posted February 12, 2019 Author Report Share Posted February 12, 2019 I did try this but the outlook is okay, its word and excel that won't keep the add in. Word I have to add each time I open a word document and excel says its not compatiable? so can't add it. any ideas? Link to comment Share on other sites More sharing options...
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