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How to Activate Nitro 10 on new laptop?


marsav
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I've been running NitroPro 10 on my dinosaur pc and now want to transfer my Nitro Licence to my new laptop. I have deactivated it successfully on the pc but can't download Nitro 10 and when I downloaded 11 it tells me I can't activate my 10 licence!!! Help please!

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Kelvin B. Villarin

Hi @marsav,

Thanks for posting on our Community Forums!

Your license will only work for version 10. Are you trying to download version 10 installers using this link? http://kb.gonitro.com/knowledgebase#/search/retail/000001632

Can you provide a screenshot of any error message you are receiving?

Cheers!

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Hey Kelvin

Thanks for replying to my plea for help.

Unable to successfully prt scr for you but it was error  "22  - Wrong Licence number ... You have attempted to Nitro with a serial number from another version. You can only activate this version of Nitro." When I went to the site to download the trial version so I could activate it, there was only Nitro 11 or 12...no 10.

On my pc, I reactivated it and then tried to find a link to upgrade from 10 to 11 or 12 but couldn't find anything...

Thanks Marjorie

 

 

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Kelvin B. Villarin

Hi Marjorie @marsav,

Thank you for the tag!

Error 22 suggests that the serial number you are trying to activate is for a different version of Nitro Pro.

http://kb.gonitro.com/knowledgebase#/search/error 22/000001648

We need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 10. We then activate it using your serial number. 

Please visit this link and scroll down to the bottom portion to get the direct installers for Nitro Pro 10. 

http://kb.gonitro.com/knowledgebase#/search/retail/000001632

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/32 or 64 bit/000001874

I hope this helps! Thanks for keeping me posted!

 

version 10.jpg

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