ArtB 0 Report post Posted February 13, 2019 When I attempt to load Nitro Pro 12 via downloaded EXE file I get message: A later version of Nitro Pro is already installed. I uninstalled Nitro Pro 10 and rebooted. Still get the same message when opening the exe file. Share this post Link to post Share on other sites
ArtB 0 Report post Posted February 13, 2019 Problem solved. I did not realize that my last update upgraded my version to 12. I re-installed and used the serial number provided and am now in business on Nitro Pro 12 Share this post Link to post Share on other sites
kenash193 0 Report post Posted February 18, 2019 I purchased version 10 in 2016, now upgraded to a new laptop, and license/serial number will not work when trying to activate version 12. Share this post Link to post Share on other sites
Dmitry 0 Report post Posted February 18, 2019 Hello, how can our organization get updates for the tenth version Nitro Pro? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted February 18, 2019 13 hours ago, kenash193 said: I purchased version 10 in 2016, now upgraded to a new laptop, and license/serial number will not work when trying to activate version 12. Hello @kenash193, You need a Nitro Pro 12 key for the Nitro Pro 12 version. To upgrade to version 12, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Hope that helps! Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted February 18, 2019 2 hours ago, Dmitry said: Hello, how can our organization get updates for the tenth version Nitro Pro? Hello @Dmitry, I have created a support case for you. We will be in touch through that case. Share this post Link to post Share on other sites
Dmitry 0 Report post Posted February 18, 2019 thank ) Share this post Link to post Share on other sites
OSAR 0 Report post Posted November 17, 2019 On 2/18/2019 at 6:16 PM, Leslie V. said: Hello @kenash193, You need a Nitro Pro 12 key for the Nitro Pro 12 version. To upgrade to version 12, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Hope that helps! do we have to pay for the upgrade ? thanks Share this post Link to post Share on other sites
