Kin Posted February 14, 2019 Report Share Posted February 14, 2019 Deactivated license from portal. Installed Nitro 12 on another computer, but won't activate. -23 error Please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted February 14, 2019 Official Nitronaut Report Share Posted February 14, 2019 Hi @Kin, Thanks for posting on our Community Forums! I only found your version 11 licenses. They are now ready for reactivation. Please try again. If you also have version 12 license/s, please direct message me your version 12 serial number/s so I can assist you further. Cheers! Link to comment Share on other sites More sharing options...
Kin Posted February 14, 2019 Author Report Share Posted February 14, 2019 Sorry, it is version 11 license that we purchased. Link to comment Share on other sites More sharing options...
kenash193 Posted February 18, 2019 Report Share Posted February 18, 2019 I purchased version 10 in 2016, now upgraded to a new laptop, and license/serial number will not work when trying to activate version 12. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted February 19, 2019 Official Nitronaut Report Share Posted February 19, 2019 Hi @Kin, No worries! Please let me know if you need anything else! Hi @kenash193, Thanks for posting on our Community Forums! Your Nitro Pro 10 license will only work for version 10. I suggest uninstalling your current copy of Nitro and get the appropriate installer from this link: http://kb.gonitro.com/knowledgebase#/search/retail/000001632 After installation, you can activate by opening Nitro Pro 10, clicking on the Help tab > About Nitro Pro > Activation and enter your Nitro Pro 10 serial number. I hope this helps! Link to comment Share on other sites More sharing options...
Gavin O Posted February 20, 2019 Report Share Posted February 20, 2019 Same problem. I forgot to deactivate a license before I uninstalled the Nitro Pro 10 app on Win7 workstation....and reinstalled on new Win10 workstation. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted February 21, 2019 Official Nitronaut Report Share Posted February 21, 2019 Hi @Gavin O, Thanks for posting on our Community Forums! Looks like your license was upgraded to version 11. I'll create a ticket on your behalf and provide you with the details. Cheers! Link to comment Share on other sites More sharing options...
Gavin O Posted March 12, 2019 Report Share Posted March 12, 2019 I've lost 3 licenses now revamping brand new workstations. The "release license with Nitro Pro" and "Add/Remove programs" from old workstations then installing on new workstations and applying the license is not working. Status? Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 13, 2019 Official Nitronaut Report Share Posted March 13, 2019 Hi @Gavin O, I've created a ticket on your behalf and sent you the version 11 license and installation details. I will message you again via the ticket. Cheers! Link to comment Share on other sites More sharing options...
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