Kin 0 Report post Posted February 14, 2019 (edited) Deactivated license from portal. Installed Nitro 12 on another computer, but won't activate. -23 error Please help! Edited February 14, 2019 by Kin Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted February 14, 2019 Hi @Kin, Thanks for posting on our Community Forums! I only found your version 11 licenses. They are now ready for reactivation. Please try again. If you also have version 12 license/s, please direct message me your version 12 serial number/s so I can assist you further. Cheers! Share this post Link to post Share on other sites
Kin 0 Report post Posted February 14, 2019 Sorry, it is version 11 license that we purchased. Share this post Link to post Share on other sites
kenash193 0 Report post Posted February 18, 2019 I purchased version 10 in 2016, now upgraded to a new laptop, and license/serial number will not work when trying to activate version 12. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted February 19, 2019 Hi @Kin, No worries! Please let me know if you need anything else! Hi @kenash193, Thanks for posting on our Community Forums! Your Nitro Pro 10 license will only work for version 10. I suggest uninstalling your current copy of Nitro and get the appropriate installer from this link: http://kb.gonitro.com/knowledgebase#/search/retail/000001632 After installation, you can activate by opening Nitro Pro 10, clicking on the Help tab > About Nitro Pro > Activation and enter your Nitro Pro 10 serial number. I hope this helps! Share this post Link to post Share on other sites
Gavin O 0 Report post Posted February 20, 2019 Same problem. I forgot to deactivate a license before I uninstalled the Nitro Pro 10 app on Win7 workstation....and reinstalled on new Win10 workstation. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted February 21, 2019 Hi @Gavin O, Thanks for posting on our Community Forums! Looks like your license was upgraded to version 11. I'll create a ticket on your behalf and provide you with the details. Cheers! Share this post Link to post Share on other sites
Gavin O 0 Report post Posted March 12, 2019 I've lost 3 licenses now revamping brand new workstations. The "release license with Nitro Pro" and "Add/Remove programs" from old workstations then installing on new workstations and applying the license is not working. Status? Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted March 13, 2019 Hi @Gavin O, I've created a ticket on your behalf and sent you the version 11 license and installation details. I will message you again via the ticket. Cheers! Share this post Link to post Share on other sites
