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Another hang while moving a Comment box.


Bret A. Bennett
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Bret A. Bennett

Hi,

I've had another hang while moving a Comment box. This occurs randomly, and usually when I'm inputting text or or moving a Comment box. Below is my my Windows 8.1 Pro's Action Center's "Problem Details" (Status = Report sent) :

Regards . . .

********************************************************************************************

Source
Nitro Pro

Summary
Stopped responding and was closed

Date
‎2/‎16/‎2019 11:13 AM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Program Files\Nitro\Pro\12\NitroPDF.exe

Problem signature
Problem Event Name:    AppHangB1
Application Name:    NitroPDF.exe
Application Version:    12.0.0.108
Application Timestamp:    5b07e941
Hang Signature:    572b
Hang Type:    134217728
OS Version:    6.3.9600.2.0.0.256.48
Locale ID:    1033
Additional Hang Signature 1:    572b0b24ff1641d0e8e2869843259cf6
Additional Hang Signature 2:    0911
Additional Hang Signature 3:    09110bfb1c4312adf98f625d7993e392
Additional Hang Signature 4:    572b
Additional Hang Signature 5:    572b0b24ff1641d0e8e2869843259cf6
Additional Hang Signature 6:    0911
Additional Hang Signature 7:    09110bfb1c4312adf98f625d7993e392

Extra information about the problem
Bucket ID:    363ee31a2ef285f63533ad555581825a (1527755280627106394)


********************************************************************************************

Edited by BretAB
Typo.
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  • Official Nitronaut
Allain Umailin

Hello @BretAB,

Thank you for reaching out to us through our Community Forums!

Since this issue is happening randomly, I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 

If that did not help, please try these steps:
1. Download our Clean Up utility: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

2. Extract the utility to the desktop (it doesn't always run from the zip)
3. Run the utility.
4. Reboot your machine
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install the latest version of Nitro Pro 12.9 from here:

x32 http://install.nitropdf.com/professional_1291474/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1291474/en/burn/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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