Sharyn Ramsay Posted February 19, 2019 Report Share Posted February 19, 2019 I am changing to a new computer and I followed the instructions to deactivate and uninstall from old computer. I downloaded the nitro pro 12 and my nitro pro is 9.0.7.5 which I can't find and my serial number is not accepted as the new version is Nitro Pro 12. Do I have to pay for a new license? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 19, 2019 Official Nitronaut Report Share Posted February 19, 2019 Hello @Sharyn Ramsay, Thank you for reaching out to us through our Community Forums! Your Nitro Pro 9 key will only work on Nitro Pro 9. To upgrade to version 12, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 12 serial key and installation files. You may also visit our support page https://www.gonitro.com/support and utilize self-help support tools. Hope that helps! Link to comment Share on other sites More sharing options...
Sharyn Ramsay Posted February 19, 2019 Author Report Share Posted February 19, 2019 Thank you! It is now working Link to comment Share on other sites More sharing options...
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