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Move to new computer

Sharyn Ramsay

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Sharyn Ramsay

I am changing to a new computer and I followed the instructions to deactivate and uninstall from old computer.

I downloaded the nitro pro 12 and my nitro pro is which I can't find and my serial number is not accepted as the new version is Nitro Pro 12. 

Do I have to pay for a new license?


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  • Official Nitronaut

Hello @Sharyn Ramsay,

Thank you for reaching out to us through our Community Forums!

Your Nitro Pro 9 key will only work on Nitro Pro 9. 

To upgrade to version 12, please proceed to the following web page,


Enter your serial number and follow the prompts to receive a new Nitro Pro 12 serial key and installation files.

You may also visit our support page https://www.gonitro.com/support and utilize self-help support tools.

Hope that helps!

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