Serial number inactive

[Alessandro Marzari 0]

I deactivate a license of Nitro Pro 8 from a PC and when I tried to activate on another one it gave me Error 23 "Serial number already in use"

Then I went to support page and when I enter my serial number in the activation portal it says "This serial number is inactive" and I can't do anything.

Can you please give me help about this? many thanks

[Leslie V. 0]

Hello Alessandro,

Thank you for reaching out to us through our Community Forums!

I couldn't locate your serial number. Can you please send it via direct message so I can check?

Cheers!

[Alessandro Marzari 0]

On 2/19/2019 at 2:15 PM, Leslie V. said:

Hello Alessandro,

Thank you for reaching out to us through our Community Forums!

I couldn't locate your serial number. Can you please send it via direct message so I can check?

Cheers!

I have sent a message with my serial number but I had no reply about it. Could you please check about it?

Thanks a lot

Alessandro

[Alessandro Marzari 0]

Thanks for your support, the problem is now solved

cheers,

Alessandro