Can't deactivate my software so that I can reactivate it

[Melissa R. Smith 0]

Hello, whenever I enter my license number in the find license entry mode, I get a message that allows me to deactivate my license so that I can activate it again.  Yet whenever I input my license number in the slot to deactivate it, I get a message that states that I have 0 devices available to deactivate it.  What can I do to correct that so that I can reactivate my license on my laptop?

 

Thanks for any help you can provide! 

[AllainU 0]

Hello @Melissa R. Smith,

Thank you for reaching out to us through our Community Forums!

When you to go Help tab > About Nitro Pro, are you only seeing Deactivate button without the serial number in the same window?

If yes, kindly uninstall your Nitro Pro 11 using our Clean-up tool by referring to this article: kb.gonitro.com/knowledgebase#/search/clean/000003054

After rebooting, reinstall using these offline installers:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

Then try activating again.

Thank you very much in advance and I am looking forward to hearing back from you.