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DragonflyOffice

The service does not have sufficient privileges.

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DragonflyOffice

Hi,

I've tried everything I can possibly think of to get Nitro Pro running on my version of Windows 10, but I get the above error message with 'Please Reinstall'. I've literally exhausted everything I can find online to rectify this. Is there something obvious that I'm missing? I'm desperate to get this running as I use it for business.

I have purchased Nitro Pro 12 Productivity Suite.

Many thanks in advance for your help.

Graham.

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AllainU

Hello @DragonflyOffice,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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DragonflyOffice

Hi,

I still can't get Nitro Pro 12 to run on my PC. As mentioned before, I've tried everything I can think of. I have now discovered that when Nitro Pro is first run it immediately halts the Nalpeiron Service. If you restart the service and run Nitro again it halts the service. If you leave the service stopped you get the 'The service does not have sufficient privileges.'

Any ideas. It's so frustrating.

G.

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AllainU

Hello @DragonflyOffice,

Thanks for your response and my apologies for this inconvenience.

To further assist you, I re-opened your support ticket and sent you an email message.

I will wait for your response through the support case.

Thanks for choosing Nitro Pro!

Edited by AllainU

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h-online

Hello AllainU - I am having this exact same problem - 'the service does not have sufficient privileges.' I am on Nitro Pro 12 and Windows 10. I've exhausted all uninstall and reinstall options. Please advise ASAP; I would like an immediate refund if this cannot be resolved.

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AllainU

Hello @h-online,

Thank you for reaching out to us through our Community Forums!

For me to further assist you, you were able to install your Nitro Pro 12 however, you can also convert to PDF but you are prompted with the error message 'The service does not have sufficient privileges. Please reinstall'. Is this correct?

Let say the issue happening with a Word document, are you experiencing the same behavior while the file is open using MS Word and if you will convert to PDF by going to File > Print > PDF Creator 12?

Thank you very much in advance and I am looking forward to hearing back from you. 

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JeffC

I too am having this issue, found this in windows logs if it helps.

-System
-Provider
[ Name]    Application Error
-EventID    1000
[Qualifiers]    0
Level    2
Task    100
Keywords    0x80000000000000
-TimeCreated
[ SystemTime]    2019-06-03T21:10:11.661485300Z
EventRecordID    100315
Channel    Application
Computer    mybook2
Security
-EventData
NLSSRV32.EXE
7.3.4.0
51fbf269
ntdll.dll
10.0.17134.765
536bf0b5
c0000005
00055d50
27d8
01d51a50b9892dda
C:\windows\SysWOW64\NLSSRV32.EXE
C:\windows\SYSTEM32\ntdll.dll
2213ef77-11e4-4d13-ad7e-80b489500efd

Edited by AllainU

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AllainU

Hello @JeffC,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-What is your workflow when you received the message  'The service does not have sufficient privileges. Please reinstall', are you converting to PDF or just opening the application?

Thank you very much in advance and I am looking forward to hearing back from you. 

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JeffC

@allainU, Build is 12.0.0.112 and this happens when attempting to open application

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AllainU

Hello @JeffC,

Thank you for providing this information.

To further assist you, could you please check to see if Nalpeiron Licensing Service is running in the background when you try to run Nitro Pro? To check please do the following:
1. Go to Start and type Services.msc and then hit Enter.
2. Scroll down until you see Nalpeiron Licensing Service and then double-click it.
3. Check that the Startup Type: is set to Automatic and that the Service Status: is set to Running. If it isn't, click on Start button.
4. If it will not start and you see an error 1717 or 1722, scroll down to Windows Event Log in the 'Services' dialogue box > Right-click > Properties. Set it to 'Automatic' and click Start.
5. Then try starting the Nalpeiron Service again
6. Once the service is started try to run Nitro.
7. If same issue, please try disabling the antivirus program installed on your machine and test it again.

If all fails, kindly update to the latest build by downloading the installer in this page: https://www.gonitro.com/nps/product-details/downloads

Thanks for choosing Nitro and I hope this helps!

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JeffC

tried all of these, including installing 12.14.0.558 still same result unable to start app.

Log Name:      Application
Source:        Application Error
Date:          6/5/2019 4:32:08 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mybook2
Description:
Faulting application name: NLSSRV32.EXE, version: 7.3.4.0, time stamp: 0x51fbf269
Faulting module name: ntdll.dll, version: 10.0.17134.765, time stamp: 0x536bf0b5
Exception code: 0xc0000005
Fault offset: 0x00055d50
Faulting process id: 0x3600
Faulting application start time: 0x01d51bddafbd0286
Faulting application path: C:\windows\SysWOW64\NLSSRV32.EXE
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: b57d14a1-29f4-49a9-adc8-f7c57f775c1a
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-06-05T20:32:08.543966900Z" />
    <EventRecordID>100713</EventRecordID>
    <Channel>Application</Channel>
    <Computer>mybook2</Computer>
    <Security />
  </System>
  <EventData>
    <Data>NLSSRV32.EXE</Data>
    <Data>7.3.4.0</Data>
    <Data>51fbf269</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.765</Data>
    <Data>536bf0b5</Data>
    <Data>c0000005</Data>
    <Data>00055d50</Data>
    <Data>3600</Data>
    <Data>01d51bddafbd0286</Data>
    <Data>C:\windows\SysWOW64\NLSSRV32.EXE</Data>
    <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
    <Data>b57d14a1-29f4-49a9-adc8-f7c57f775c1a</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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AllainU

Hello @JeffC

Thank you for your patience and please accept my sincere apologies for any inconvenience this issue has caused. 

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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