weijang 0 Report post Posted February 22, 2019 Hi SIr, I'm new to this portal, Currently, i got 2 problems for my activation. first one, After installation, the laptop had crashed. Unable to boot up the windows, it was unable to deactivate. What can i do to recover back the 1 user?? the second one, activation had been done. BUT less than 2 weeks the software expired. How can i recover back the 2nd user ? Please kindly advise. thank you.. Share this post Link to post Share on other sites
AllainU 0 Report post Posted February 22, 2019 Hello @weijang, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up the serial number using your email address, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
weijang 0 Report post Posted May 27, 2019 Hi SIr, I still got 1 user unable to enter the serial number. Can you advise?? LIm Share this post Link to post Share on other sites
weijang 0 Report post Posted May 27, 2019 I would like to purchase 2 more user. Who should i contact in singapore. Lim Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 27, 2019 Hello @weijang, Thanks for your responses and patience. If you are unable to activate your Nitro Pro and you would like to purchase 2-additional seats, I can further assist you if you could provide the serial number. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
weijang 0 Report post Posted May 28, 2019 (edited) Hi AllainU, Please find the serial number 234600-xxxxxx-xxxxxx. As what we had discussed few months back, i still have 1 user left. and the user was not install yets. But yesterday i try to configuration and found out that i left with 0 user again... Can you help out?? many thanks Edited May 28, 2019 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 28, 2019 Hello @weijang, Thank you for providing your Nitro Pro 12 serial number. To be able to activate on your 6th machine, I made an adjustment so please try activating again. Cheers! Share this post Link to post Share on other sites
weijang 0 Report post Posted May 29, 2019 Hi AllainU , Thank you, It works. If i want to buy extra 2 more user. Who should i look for ?? or i can buy online?? lim, Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 29, 2019 Hello @weijang, Thank you for your response and for letting me know that it worked! To buy additional licenses, kindly fill-up this online form https://www.gonitro.com/contact-sales Cheers Share this post Link to post Share on other sites
