weijang Posted February 22, 2019 Report Share Posted February 22, 2019 Hi SIr, I'm new to this portal, Currently, i got 2 problems for my activation. first one, After installation, the laptop had crashed. Unable to boot up the windows, it was unable to deactivate. What can i do to recover back the 1 user?? the second one, activation had been done. BUT less than 2 weeks the software expired. How can i recover back the 2nd user ? Please kindly advise. thank you.. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 22, 2019 Official Nitronaut Report Share Posted February 22, 2019 Hello @weijang, Thank you for reaching out to us through our Community Forums! Since I am unable to pull-up the serial number using your email address, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
weijang Posted May 27, 2019 Author Report Share Posted May 27, 2019 Hi SIr, I still got 1 user unable to enter the serial number. Can you advise?? LIm Link to comment Share on other sites More sharing options...
weijang Posted May 27, 2019 Author Report Share Posted May 27, 2019 I would like to purchase 2 more user. Who should i contact in singapore. Lim Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 27, 2019 Official Nitronaut Report Share Posted May 27, 2019 Hello @weijang, Thanks for your responses and patience. If you are unable to activate your Nitro Pro and you would like to purchase 2-additional seats, I can further assist you if you could provide the serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
weijang Posted May 28, 2019 Author Report Share Posted May 28, 2019 (edited) Hi AllainU, Please find the serial number 234600-xxxxxx-xxxxxx. As what we had discussed few months back, i still have 1 user left. and the user was not install yets. But yesterday i try to configuration and found out that i left with 0 user again... Can you help out?? many thanks Edited May 28, 2019 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 28, 2019 Official Nitronaut Report Share Posted May 28, 2019 Hello @weijang, Thank you for providing your Nitro Pro 12 serial number. To be able to activate on your 6th machine, I made an adjustment so please try activating again. Cheers! Link to comment Share on other sites More sharing options...
weijang Posted May 29, 2019 Author Report Share Posted May 29, 2019 Hi AllainU , Thank you, It works. If i want to buy extra 2 more user. Who should i look for ?? or i can buy online?? lim, Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 29, 2019 Official Nitronaut Report Share Posted May 29, 2019 Hello @weijang, Thank you for your response and for letting me know that it worked! To buy additional licenses, kindly fill-up this online form https://www.gonitro.com/contact-sales Cheers Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now