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activation


weijang
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Hi SIr,

I'm new to this portal, Currently, i got 2 problems for my activation. first one, After installation, the laptop had crashed. Unable to boot up the windows, it was unable to deactivate.

What can i do to recover back the 1 user??

the second one, activation had been done. BUT less than  2 weeks the software expired. How can i recover back the 2nd user ?

Please kindly advise.

 

thank you..  

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  • Official Nitronaut
Allain Umailin

Hello @weijang,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up the serial number using your email address, could you please send me a private message and provide the serial number of your Nitro Pro?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • 3 months later...
  • Official Nitronaut
Allain Umailin

Hello @weijang,

Thanks for your responses and patience.

If you are unable to activate your Nitro Pro and you would like to purchase 2-additional seats, I can further assist you if you could provide the serial number.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Hi AllainU,

Please find the serial number 234600-xxxxxx-xxxxxx.

As what we had discussed few months back, i still have 1 user left. and the user was not install yets. But yesterday i try to  configuration  and found out that i left with 0 user again...

Can you help out??

many thanks

 

Edited by AllainU
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  • Official Nitronaut
Allain Umailin

Hello @weijang,

Thank you for providing your Nitro Pro 12 serial number.

To be able to activate on your 6th machine, I made an adjustment so please try activating again.

Cheers!

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Hi AllainU ,

Thank you, It works.

If i want to buy extra 2 more user. Who should i look for ?? or i can buy online??

 

lim,

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