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License already activated.


George Fahnbulleh
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George Fahnbulleh

I just purchased "Nitro Productivity Suite" v12.  I should be able to use it on two computers.  I have installed it on one machine.  On the second, I get "license already activated"

I chatted with support who checked my license number, and told me it shows only ONE activation.

How do I fix this?

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  • Official Nitronaut
Allain Umailin

Hello @George Fahnbulleh,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 1 month later...
George Fahnbulleh

I need for the product to work or just get a refund.  I purchased nearly 2 months ago.  I deactivated BOTH of my licenses.  However I cannot activate them.  

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Allain Umailin

Hell @George Fahnbulleh,

Thanks for your response and patience.

Could you please try activating again now?

Does your Nitro Pro reverts to trial after installing Windows Updates?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Kelvin B. Villarin

Hi @George Fahnbulleh,

Thank you for the update and I apologise for the inconvenience.

Once you get the chance, please try to activate again and let us know how it goes.

Thank you.

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  • 2 months later...
  • 1 month later...
  • 1 month later...
George Fahnbulleh

Hi Kevin.  I have not been able to use my second activation.  It says I have one but the license   234600-xxxxxx-xxxxxx

is not accepted!!!

Edited by AllainU
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Allain Umailin

Hello @George Fahnbulleh,

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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