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Installation issues with

Josh Fredrickson

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Josh Fredrickson

I am creating some deployment packages with the MSI and MST for the version that was just released.

I tested the installation on two computers and I got some results that were undesired.

On one computer Windows Explorer Shell crashed/disappeared and it also closed Microsoft Office applications.

On the other computer the user was in the middle of a file copy and had an explorer windows open.  That computer closed all Microsoft Office applications open and closed the Windows Explorer window but kept the copy going.

Normally I can push Nitro updates out to users in the background without them noticing but I can't have either of these issues happen and possibly cause data loss for users during deployment.

Edited by Josh F.
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Allain Umailin

Hello @Josh F.,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, a colleague of mine send you an email via a support ticket.

For better case handling, kindly respond through the support case and provide the information he is asking.


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