Hannah LCP Posted February 27, 2019 Report Share Posted February 27, 2019 Hello, I am having difficulty activating my licence. My serial number is 234600-xxxxxx-yyyyyy. I uninstalled the current version of Nitro Pro from my computer and rebooted the machine. I downloaded a previous version of Nitro Pro by following the below link: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi I checked prior to the download that the machine is using 64-bit. I have tried to activate my licence however I still receive the following error message: Error 22 - wrong licence number - you have attempted to activate with a serial number from a previous version... Any tips? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 27, 2019 Official Nitronaut Report Share Posted February 27, 2019 Hello @Hannah LCP, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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