Licence Activation

[Hannah LCP]

Hello,

I am having difficulty activating my licence.

My serial number is 234600-xxxxxx-yyyyyy.

I uninstalled the current version of Nitro Pro from my computer and rebooted the machine. I downloaded a previous version of Nitro Pro by following the below link:

http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi

I checked prior to the download that the machine is using 64-bit.

I have tried to activate my licence however I still receive the following error message:

Error 22 - wrong licence number - you have attempted to activate with a serial number from a previous version... 

Any tips?

[Allain Umailin]

Hello @Hannah LCP,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones.

To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.