enilc 0 Report post Posted February 28, 2019 We had a hardware failure and are now re-installing user's software on new HDD. I submitted the form to deactivate and that indicated there are 0 of 2 installations installed. It also said that this license would be immediately available for use. It is still giving me the error that the license is already used on the maximum number of devices. How to resolve? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 1, 2019 Hello @enilc, Thank you for reaching out to us through our Community Forums! Can you please send me via direct message the serial number you are trying to use so I can check? Cheers! Share this post Link to post Share on other sites
enilc 0 Report post Posted March 12, 2019 Hello I've been sending DMs regarding this issue and not hearing back. Steve Share this post Link to post Share on other sites
enilc 0 Report post Posted March 13, 2019 Activated successfully. Thank you. Share this post Link to post Share on other sites
