Tallbeard 0 Report post Posted March 3, 2019 I've just purchased a new (replacement laptop. Cleverbridge advised me (their reference # 75993582) to download trial copy of NitroPro10 (the version I have subscribed to) from a "Download trial version" link they provided and then to use my serial # to convert the trial version to the full version. All very well, and I am able to do the download, but when I try to run as an administrator the installation fails to start and I get a message "NitroPro Setup Wizard has failed" SO frustrating. Can you please help? Many thanks Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted March 3, 2019 Hi @Tallbeard, Thank you for reaching out to us through our Community Forums! Could you please confirm if you have installed Nitro Pro 10 using the installer below?: 32bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe 64bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe If using the above installer still generates an error message "NitroPro Setup Wizard has failed", please provide the following details: • What Windows OS is installed on the new computer (whether it is 32bit or 64bit)? • Screenshot of the installation error message. • Do you know if the Microsoft Office installed on the new computer was purchased through Microsoft Marketplace? • Please check the following if you have access permission to WindowsApps folder: 1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden. 2. Go to C:\ProgramFiles\ then double click WindowsApps folder. 3. Click 'Continue' to permanently get access to this folder (see screenshot for reference). Please let me know what happens after clicking 'Continue' to permanently get access to this folder. Kindly take a screenshot for troubleshooting purposes. I look forward to your update. Cheers! Share this post Link to post Share on other sites
Tallbeard 0 Report post Posted March 4, 2019 16 hours ago, Reymund G. said: Hi @Tallbeard, Thank you for reaching out to us through our Community Forums! Could you please confirm if you have installed Nitro Pro 10 using the installer below?: 32bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe 64bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe If using the above installer still generates an error message "NitroPro Setup Wizard has failed", please provide the following details: • What Windows OS is installed on the new computer (whether it is 32bit or 64bit)? • Screenshot of the installation error message. • Do you know if the Microsoft Office installed on the new computer was purchased through Microsoft Marketplace? • Please check the following if you have access permission to WindowsApps folder: 1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden. 2. Go to C:\ProgramFiles\ then double click WindowsApps folder. 3. Click 'Continue' to permanently get access to this folder (see screenshot for reference). Please let me know what happens after clicking 'Continue' to permanently get access to this folder. Kindly take a screenshot for troubleshooting purposes. I look forward to your update. Cheers! Hi Reymund Its still not working - but how do I attach a screenshot to this conversation? I just seem to be going around in circles. It's a 64bit OS, the Microsoft Office was purchased and downloaded on-line through Officeworks and I don't have access to the WindowsApps folder. I seem to get two different error messages at different times: "Failed to Open Output File" and "NitroPro10 Setup Wizard Ended prematurely" Really hoping you can help me. Many thanks Share this post Link to post Share on other sites
Tallbeard 0 Report post Posted March 4, 2019 Hi Reymund Its still not working - but how do I attach a screenshot to this conversation? I just seem to be going around in circles. It's a 64bit OS, the Microsoft Office was purchased and downloaded on-line through Officeworks and I don't have access to the WindowsApps folder. I seem to get two different error messages at different times: "Failed to Open Output File" and "NitroPro10 Setup Wizard Ended prematurely" Really hoping you can help me. Many thanks Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted March 4, 2019 (edited) Hi @Tallbeard, A support ticket has been created on your behalf to further assist you. Please respond to the case for better case handling. Kind regards, Edited March 4, 2019 by Reymund G. Share this post Link to post Share on other sites
