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Cannot activate licence on new replacement computer


Tallbeard

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I've just purchased a new (replacement laptop. Cleverbridge advised me (their reference # 75993582) to download trial copy of NitroPro10 (the version I have subscribed to) from a "Download trial version" link they provided and then to use my serial # to convert the trial version to the full version.  All very well, and I am able to do the download, but when I try to run as an administrator the installation fails to start and I get a message "NitroPro Setup Wizard has failed"  SO frustrating. Can you please help?

Many thanks

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  • Official Nitronaut
Reymund Oyong

Hi @Tallbeard,

Thank you for reaching out to us through our Community Forums!

Could you please confirm if you have installed Nitro Pro 10 using the installer below?:

32bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe
64bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe

If using the above installer still generates an error message "NitroPro Setup Wizard has failed", please provide the following details:

• What Windows OS is installed on the new computer (whether it is 32bit or 64bit)?
• Screenshot of the installation error message. 
• Do you know if the Microsoft Office installed on the new computer was purchased through Microsoft Marketplace? 
• Please check the following if you have access permission to WindowsApps folder: 

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder (see screenshot for reference).

WindowsApps.thumb.JPG.b159d5242a99b02956cfd76d577848a0.JPG

Please let me know what happens after clicking 'Continue' to permanently get access to this folder. Kindly take a screenshot for troubleshooting purposes. 

I look forward to your update. 

Cheers!

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16 hours ago, Reymund G. said:

Hi @Tallbeard,

Thank you for reaching out to us through our Community Forums!

Could you please confirm if you have installed Nitro Pro 10 using the installer below?:

32bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe
64bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe

If using the above installer still generates an error message "NitroPro Setup Wizard has failed", please provide the following details:

• What Windows OS is installed on the new computer (whether it is 32bit or 64bit)?
• Screenshot of the installation error message. 
• Do you know if the Microsoft Office installed on the new computer was purchased through Microsoft Marketplace? 
• Please check the following if you have access permission to WindowsApps folder: 

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder (see screenshot for reference).

WindowsApps.thumb.JPG.b159d5242a99b02956cfd76d577848a0.JPG

Please let me know what happens after clicking 'Continue' to permanently get access to this folder. Kindly take a screenshot for troubleshooting purposes. 

I look forward to your update. 

Cheers!

Hi Reymund

Its still not working  - but how do I attach a screenshot to this conversation? I just seem to be going around in circles. 

It's a 64bit OS, the Microsoft Office was purchased and downloaded on-line through Officeworks and I don't have access to the WindowsApps folder.

I seem to get two different error messages at different times: "Failed to Open Output File" and "NitroPro10 Setup Wizard Ended prematurely"

Really hoping you can help me.

Many thanks

 

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Hi Reymund

Its still not working  - but how do I attach a screenshot to this conversation? I just seem to be going around in circles. 

It's a 64bit OS, the Microsoft Office was purchased and downloaded on-line through Officeworks and I don't have access to the WindowsApps folder.

I seem to get two different error messages at different times: "Failed to Open Output File" and "NitroPro10 Setup Wizard Ended prematurely"

Really hoping you can help me.

Many thanks

 

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  • Official Nitronaut
Reymund Oyong

Hi @Tallbeard,

A support ticket has been created on your behalf to further assist you.
Please respond to the case for better case handling. 

Kind regards, 

Edited by Reymund G.
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