rspeight Posted March 4, 2019 Report Share Posted March 4, 2019 Like many others here, this seems to be the only way to get product support despite this being a system issue. I can reactivate my 'old' installation on the old PC, but cannot activate the new one with an error -23 telling me all my licences are used. The licence portal shows no installations. Extremely frustrating. Please advise how to activate new installation. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 4, 2019 Official Nitronaut Report Share Posted March 4, 2019 Hello @rspeight, Thank you for posting on our Community Forums! I cannot locate your using the email address you used. Can you please send me via direct message, the serial number you are using? Cheers! Link to comment Share on other sites More sharing options...
rspeight Posted March 7, 2019 Author Report Share Posted March 7, 2019 Hi Leslie, I've sent a direct message. When trying to change the email address in my profile I get a 404 not found error for the page. Thanks for your help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 8, 2019 Official Nitronaut Report Share Posted March 8, 2019 Hello @rspeight, I cleared your key, please try activating again. Cheers! Link to comment Share on other sites More sharing options...
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