Recurring Error while opening an Encrypted PDF

[tankianpin 0]

Hi Nitro team,

Recurring Error of ''Invalid preferred email ID /PDF PIN provided please try again.' while opening encrypted pdf. Of course it failed to open which obstructed by this recurring error.
For former version, Nitro Pro 11, it works fine actually. 

Please help for any advise.

Thank you,
BR
Kian Pin

Edited March 5, 2019 by tankianpin

[Leslie V. 0]

Hello @tankianpin,

Thanks for reaching out via our community forums!

Please send me via direct message the file, a screenshot of the error, your exact steps, and your serial number, so I can check.

Thanks!

Edited March 5, 2019 by Leslie V.