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Faulting module name: npdf.dll, version: 12.9.1.474, time stamp: 0x5c5d901e


santoshpawar123
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santoshpawar123

I got following event at every time i load NPDF

Faulting application name: DllHost.exe, version: 10.0.15063.0, time stamp: 0xb54cdbe6
Faulting module name: npdf.dll, version: 12.9.1.474, time stamp: 0x5c5d901e
Exception code: 0xc00000fd
Fault offset: 0x0063e927
Faulting process id: 0x3244
Faulting application start time: 0x01d4d56619579152
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Program Files\Nitro\Pro\12\npdf.dll
Report Id: 64ee6769-d0a6-4631-ac07-fdb8ea1097db
Faulting package full name: 
Faulting package-relative application ID: 

 

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  • Official Nitronaut

Hello @santoshpawar123,

Thank you for posting on our Community Forums!

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
http://install.nitropdf.com/professional_12101487/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001671

When your system is back up, close all of your open applications and install Nitro Pro 12.10.1.487 from the page I have provided below:

https://www.gonitro.com/nps/product-details/downloads

I hope this helps!
 

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