Nitro Pro 12 Error -80 Windows Server 2012 After Install

[Andrew.Smith 0]

I am getting an error for Nitro Pro 12 after trying to execute the program on a Windows server 2012. The error code is -80. Is there any support for servers for your product? I have searched Google and have found a few references of other users having similar issues but no response was given on the forums here.

 

Thanks,

Andrew

[Reymund G. 0]

Hi @Andrew.Smith,

Thank you for reaching out to us through our Community Forums!

Could you please provide details to the following so we can further check this issue?:
Note: Please send your response through private message so we can keep the serial number in private. 

• Nitro Pro 12 serial number you used to activate the software. 
• Exact build of Nitro Pro 12 installed on the server (Help tab > About Nitro Pro. ex: Nitro Pro 12.x.x.x)
• Are your servers virtual, hosted in Cloud, or Azure?
• Is this a fresh install or it used to work before?

Kind regards, 

[Andrew.Smith 0]

I can only install the application, once I run the executable from the Desktop or in the Program files its pops up an unknown error box with error code "-80". That is all the futher I can get, this is a fresh install of Nitro Pro 12 just downloaded yesterday from the downlaod page. I tired the offline installer and online install. I also tried version 11 pro same results. 

Does the application load before activation? I imagine it should popup a activation box or something. Nothing loads other than the -80 error.

This is a virtual machine btw Azure.

Is there any known prerequisites to run Nitro Pro 12?

Thanks,

Andrew

 

[Andrew.Smith 0]

Still no go, application must require additional software the server does not seem to have. I have read the Nitro docs for business and enterprise MSI's, still no go on even getting the app to open after install. No matter what I do its always a -80. There is nothing in the event logs showing what this error is, and when Googled others have same issue but no answer was given to them either.

[Reymund G. 0]

Hi @Andrew.Smith,

I have responded to your private message regarding machines virtually hosted in Azure. 

Kind regards,

[Samuel G. 0]

I'm getting the same error on Azure Window Server 2016 Error #: - 80

Please help!

Edited May 29, 2019 by Samuel G.

[Damian Griffiths 0]

On 3/14/2019 at 3:00 AM, Reymund G. said:

Hi @Andrew.Smith,

I have responded to your private message regarding machines virtually hosted in Azure. 

Kind regards,

Hi,

I am experiencing the same issue/error installing Nitro Pro 12 on Win 2019 server in Azure.  Are you able to give me details of your reply?  Thanks.