Andrew.Smith Posted March 10, 2019 Report Share Posted March 10, 2019 I am getting an error for Nitro Pro 12 after trying to execute the program on a Windows server 2012. The error code is -80. Is there any support for servers for your product? I have searched Google and have found a few references of other users having similar issues but no response was given on the forums here. Thanks, Andrew Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 10, 2019 Official Nitronaut Report Share Posted March 10, 2019 Hi @Andrew.Smith, Thank you for reaching out to us through our Community Forums! Could you please provide details to the following so we can further check this issue?: Note: Please send your response through private message so we can keep the serial number in private. • Nitro Pro 12 serial number you used to activate the software. • Exact build of Nitro Pro 12 installed on the server (Help tab > About Nitro Pro. ex: Nitro Pro 12.x.x.x) • Are your servers virtual, hosted in Cloud, or Azure? • Is this a fresh install or it used to work before? Kind regards, Link to comment Share on other sites More sharing options...
Andrew.Smith Posted March 10, 2019 Author Report Share Posted March 10, 2019 I can only install the application, once I run the executable from the Desktop or in the Program files its pops up an unknown error box with error code "-80". That is all the futher I can get, this is a fresh install of Nitro Pro 12 just downloaded yesterday from the downlaod page. I tired the offline installer and online install. I also tried version 11 pro same results. Does the application load before activation? I imagine it should popup a activation box or something. Nothing loads other than the -80 error. This is a virtual machine btw Azure. Is there any known prerequisites to run Nitro Pro 12? Thanks, Andrew Link to comment Share on other sites More sharing options...
Andrew.Smith Posted March 12, 2019 Author Report Share Posted March 12, 2019 Still no go, application must require additional software the server does not seem to have. I have read the Nitro docs for business and enterprise MSI's, still no go on even getting the app to open after install. No matter what I do its always a -80. There is nothing in the event logs showing what this error is, and when Googled others have same issue but no answer was given to them either. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 13, 2019 Official Nitronaut Report Share Posted March 13, 2019 Hi @Andrew.Smith, I have responded to your private message regarding machines virtually hosted in Azure. Kind regards, Link to comment Share on other sites More sharing options...
Samuel G. Posted May 29, 2019 Report Share Posted May 29, 2019 (edited) I'm getting the same error on Azure Window Server 2016 Error #: - 80 Please help! Edited May 29, 2019 by Samuel G. Link to comment Share on other sites More sharing options...
Damian Griffiths Posted July 23, 2020 Report Share Posted July 23, 2020 On 3/14/2019 at 3:00 AM, Reymund G. said: Hi @Andrew.Smith, I have responded to your private message regarding machines virtually hosted in Azure. Kind regards, Hi, I am experiencing the same issue/error installing Nitro Pro 12 on Win 2019 server in Azure. Are you able to give me details of your reply? Thanks. Link to comment Share on other sites More sharing options...
Innovations Helpdesk Posted September 22, 2021 Report Share Posted September 22, 2021 Hi, I am having the same problem, migrating servers from locally hosted server 2012 to server 2019 in Azure trying to install Nitro Pro 12. I am receiving 'Unknown Error #: -80' when trying to launch the application and '-80:Error - License read failure' if I try to launch ControlActivation.exe. I have my License/Serial number, please advise on how to proceed. Thanks, Joseph Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 22, 2021 Official Nitronaut Report Share Posted September 22, 2021 Hi @Innovations Helpdesk Thank you for reaching out to us through our Community Forums! Please provide which version of Nitro PDF Pro is installed on the server and your serial number. The Nitro Pro version can be located under the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
Innovations Helpdesk Posted September 23, 2021 Report Share Posted September 23, 2021 (edited) Hi Reymund, I am unable to launch the application to go to the Help tab, however control panel programs shows the version is 12.16.3.574. My Serial number is 234600-xxxxxx-966294 . Kind regards, Edited September 23, 2021 by AllainU Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 23, 2021 Official Nitronaut Report Share Posted September 23, 2021 Hello @Innovations Helpdesk, Please install the latest build of Nitro PDF Pro 12 (12.16.9.574) then activate it using your existing version 12 serial number. The installer can be located from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link (not the Nitro Pro 13 link) Try to uninstall first the existing installation then install Nitro PDF Pro 12.16.9.574. After that, please check if you can proceed with the activation. Kind regards, Link to comment Share on other sites More sharing options...
Innovations Helpdesk Posted September 23, 2021 Report Share Posted September 23, 2021 Hi, That has worked perfectly, thankyou for your help. Kind regards, Link to comment Share on other sites More sharing options...
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