Jump to content

Unable to request signature - upload fails


Gil J

Recommended Posts

In GoNitro click "Request Signature" and the upload starts. Says 'saving file' and 'copy being made.' Spinner going. Then error message "There was a problem processing your file."

This has occurred for several days now. I am on version 12 of GoNitro.

 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Gil J,

Thank you for reaching out to us through our Community Forums!

Are you uploading a PDF file that is more than 10MB of filesize?

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Gil J,

Thanks for your response and my apologies for this inconvenience.

Please note that Nitro Cloud has no limit in terms of number of files we can upload but it has a limit of 10MB file size for every files.

No worries, your feedback will forwarded to our product team to have a notification that will let the user know about this limit.

Thanks for choosing Nitro Pro and have a nice day!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.