Gil J Posted March 10, 2019 Report Share Posted March 10, 2019 In GoNitro click "Request Signature" and the upload starts. Says 'saving file' and 'copy being made.' Spinner going. Then error message "There was a problem processing your file." This has occurred for several days now. I am on version 12 of GoNitro. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 11, 2019 Official Nitronaut Report Share Posted March 11, 2019 Hello @Gil J, Thank you for reaching out to us through our Community Forums! Are you uploading a PDF file that is more than 10MB of filesize? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Gil J Posted March 11, 2019 Author Report Share Posted March 11, 2019 Yes, and I determined that to be the case. It would be nice if Nitro would TELL you that such is the problem. Thanks the response. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 11, 2019 Official Nitronaut Report Share Posted March 11, 2019 Hello @Gil J, Thanks for your response and my apologies for this inconvenience. Please note that Nitro Cloud has no limit in terms of number of files we can upload but it has a limit of 10MB file size for every files. No worries, your feedback will forwarded to our product team to have a notification that will let the user know about this limit. Thanks for choosing Nitro Pro and have a nice day! Link to comment Share on other sites More sharing options...
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