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What's the recommended forensics tool for this?


ExpletiveDELETED
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ExpletiveDELETED

I have to say I am on board with this sentiment!

 

Once again our users are complaining CRASHES ON SPELLCHECK - EVERY TIME.

 

And when I try to open a support ticket, I get ROUTED TO THE FORUMS.

 

THIS SOFTWARE WAS NOT CHEAP- SO WHAT DID WE PAY  FOR, EXACTLY???

 

Edited by AllainU
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ExpletiveDELETED

In other words, when one of my users calls me in to show me how Nitro has CRASHED AGAIN - exactly what should I be using to gather all necessary and relevant  forensics for your support people?

Is there a link somewhere that details this??  Thanks in advance!

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ExpletiveDELETED

Constant spellcheck crash here, as well - does the now current version ( as of 11-Mar-2019) CONATAIN THE FIX FOR THIS?

 

Please advise!!

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  • Official Nitronaut

Hello,

Thanks for posting here and we apologize for the inconvenience.

We can usually look up the details via the Event Viewer. Or if it creates a crash report and asks for the email address, you can enter it so we can see the details on our end when we search for it.

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  • Official Nitronaut

Hello @ExpletiveDELETED,

I checked the crash reports that you have sent and can see that you are using Nitro Pro 12.5.

Please use the cleanup tool: kb.gonitro.com/knowledgebase#/search/clean/000003054

Reboot, and reinstall Nitro Pro 12.10: https://www.gonitro.com/nps/product-details/downloads

If the issue persists, please forward the file to me via direct message so I can have a look.

Thanks!

Edited by AllainU
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  • 2 weeks later...
ExpletiveDELETED

12.10 seems to fix the spellcheck crash, thanks.

 

But now we're just getting RANDOM CRASHES opening various docs ( intermittent!) 

 

"No rhyme or Reason" says the user...

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  • Official Nitronaut
Allain Umailin

Hello @ExpletiveDELETED,

Thank you for your response and for letting us know that it is fixed after updating!

With regards to the missing URL, I already updated my colleague's post.

If it's not clickable, please copy and paste this link instead: http://kb.gonitro.com/knowledgebase#/search/clean/000003054

Thanks for choosing Nitro Pro and please don't hesitate to reach out again if you have further questions.

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