ExpletiveDELETED Posted March 11, 2019 Report Share Posted March 11, 2019 I have to say I am on board with this sentiment! Once again our users are complaining CRASHES ON SPELLCHECK - EVERY TIME. And when I try to open a support ticket, I get ROUTED TO THE FORUMS. THIS SOFTWARE WAS NOT CHEAP- SO WHAT DID WE PAY FOR, EXACTLY??? Link to comment Share on other sites More sharing options...
ExpletiveDELETED Posted March 11, 2019 Author Report Share Posted March 11, 2019 In other words, when one of my users calls me in to show me how Nitro has CRASHED AGAIN - exactly what should I be using to gather all necessary and relevant forensics for your support people? Is there a link somewhere that details this?? Thanks in advance! Link to comment Share on other sites More sharing options...
ExpletiveDELETED Posted March 11, 2019 Author Report Share Posted March 11, 2019 Constant spellcheck crash here, as well - does the now current version ( as of 11-Mar-2019) CONATAIN THE FIX FOR THIS? Please advise!! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 12, 2019 Official Nitronaut Report Share Posted March 12, 2019 Hello, Thanks for posting here and we apologize for the inconvenience. We can usually look up the details via the Event Viewer. Or if it creates a crash report and asks for the email address, you can enter it so we can see the details on our end when we search for it. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 15, 2019 Official Nitronaut Report Share Posted March 15, 2019 Hello @ExpletiveDELETED, I checked the crash reports that you have sent and can see that you are using Nitro Pro 12.5. Please use the cleanup tool: kb.gonitro.com/knowledgebase#/search/clean/000003054 Reboot, and reinstall Nitro Pro 12.10: https://www.gonitro.com/nps/product-details/downloads If the issue persists, please forward the file to me via direct message so I can have a look. Thanks! Link to comment Share on other sites More sharing options...
ExpletiveDELETED Posted March 27, 2019 Author Report Share Posted March 27, 2019 12.10 seems to fix the spellcheck crash, thanks. But now we're just getting RANDOM CRASHES opening various docs ( intermittent!) "No rhyme or Reason" says the user... Link to comment Share on other sites More sharing options...
ExpletiveDELETED Posted March 27, 2019 Author Report Share Posted March 27, 2019 PS: where can I find that cleanup tool?? ( no link above) Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 27, 2019 Official Nitronaut Report Share Posted March 27, 2019 Hello @ExpletiveDELETED, Thank you for your response and for letting us know that it is fixed after updating! With regards to the missing URL, I already updated my colleague's post. If it's not clickable, please copy and paste this link instead: http://kb.gonitro.com/knowledgebase#/search/clean/000003054 Thanks for choosing Nitro Pro and please don't hesitate to reach out again if you have further questions. Link to comment Share on other sites More sharing options...
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