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Installing Nitro Pro on new PC


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We have bought a new PC and our IT people have installed it.  Problem is the licence/serial number for our nitro is apparently on the old PC.  How do we go about re-activating it on the new machine.  Do we download a new copy of Nitro Pro on the new machine?  Then how do we get a serial number?

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  • Official Nitronaut

Hello @LisaH,
Thank you for reaching out to us through our Community Forums!

Please send me your serial number via Direct message so I can check it and make the necessary changes for you.


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Hi Leslie

That is the problem... the serial number is on the old machine.  We have paid for a subscription so we are just wanting another one sent to us.  How do we do this?

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