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Emma

When I print the document, the text I typed in doesn't appear

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Emma

Hello, Nitro was working fine until a few weeks ago when the text I added into my document don't appear when I print it. Can you help please ?

 

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AllainU

Hello @Emma,

Thank you for reaching out to us through our Community Forums!

Are you printing to a physical printer? If yes, does it have the latest software and drivers? If not, kindly first update its driver and software as this is the common cause on this issue.

Thanks for choosing Nitro Pro and let me know if this helps!

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Emma

Thank you for your reply, I don't know how to get the latest software and drivers for my printer, could you help me with that too please ? I got a Canon MX870.

 

 

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Emma

I did get the latest software and driver but the issue is still there.

What else can I do ?

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AllainU

Hello @Emma,

Thanks for your response and patience.

I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

Thank you very much in advance and I am looking forward to hearing back from you. 

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