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Emma

When I print the document, the text I typed in doesn't appear

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Emma

Hello, Nitro was working fine until a few weeks ago when the text I added into my document don't appear when I print it. Can you help please ?

 

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AllainU

Hello @Emma,

Thank you for reaching out to us through our Community Forums!

Are you printing to a physical printer? If yes, does it have the latest software and drivers? If not, kindly first update its driver and software as this is the common cause on this issue.

Thanks for choosing Nitro Pro and let me know if this helps!

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Emma

Thank you for your reply, I don't know how to get the latest software and drivers for my printer, could you help me with that too please ? I got a Canon MX870.

 

 

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Emma

I did get the latest software and driver but the issue is still there.

What else can I do ?

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AllainU

Hello @Emma,

Thanks for your response and patience.

I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

Thank you very much in advance and I am looking forward to hearing back from you. 

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Emma

Hello again,

I did everything but the issue is still on. What else can I do please ?

Thank you

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AllainU

Hello @Emma,

Let us try some troubleshooting by referring to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.
2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.
4. Download and install Nitro Pro 12.12.1.522 from this page: https://www.gonitro.com/nps/product-details/downloads

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

If updating to the latest build didn't help and in order for me to further assist you, could you please provide the following?:
-Any changes on your machine you are aware of before this happened?
-A copy of the file (with sensitive information extracted) you are working with so I can do some test printing on my end using my Canon Pixma G2000

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited by AllainU

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iceman0

The last set of instructions above fixed this same problem for me. The prior steps were more like template help desk stuff that does not do any good (IMHO). I had done a full reinstall and the issue was not resolved until I followed the last set of instructions.

FYI, I am under version 11.08 and these instructions fixed the issue on this version without having to pay to upgrade to 12.

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Emma

Hello,

 

I uninstalled Nitro but the link to re-download it don't work. Not sure what to do anymore, I feel like giving up and get something else...

Thanks

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AllainU

Hello @Emma,

Please accept my sincere apologies for any inconvenience this issue has caused. 

Kind try installing Nitro Pro 12.12 using below offline installers instead:

x32 http://install.nitropdf.com/professional_12121522/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12121522/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you very much in advance and I am looking forward to hearing back from you.

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Emma

I reinstalled Nitro and it still does the same thing. Nothing that I typed in appear when I print the document...

Emma

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AllainU

Hello @Emma,

Please accept my sincere apologies for any inconvenience this issue has caused. 

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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