Reactivate a license

[Scott R]

A user's Nitro Pro 10.5.2.11 has turned to evaluation mode. It had valid license but quit working.
Activation process says can't reactivate because SN is used in another machine.

[Allain Umailin]

Hello @Scott R,

Thank you for reaching out to us through our Community Forums!

Since I am unable to search for your license using your email address, could you please send me a private message to provide it?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Scott R,

Thanks for providing the serial number via direct message.

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy,  please note that upon upgrading of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode.

To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), kindly access our Upgrade Portal https://www.gonitro.com/pro/upgrade and enter your v10 serial number.

I hope this helps. I'm looking forward to hearing back from you.

[Scott R]

Allain,

Thanks, this did the trick.

I guess that the next Windows update will cause the same. Bummer.