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Curt G.

Pages scanned but only last one is in file.

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Curt G.

I upgraded from Nitro Pro V9 to V12. What I'm about to describe worked Nitro Pro V9. The scanner I'm using is a HP Photosmart  7520 AIO. It is attached to my PC via USB cable. The PC is running Windows 10. I have 4 pages to scan manually. I place each page on the flatbed scanner and scan each page. When I finish the file name Untitled is displayed on the tab. Now I scanned 4 pages but only the 4th page is in the file. As I was scanning I noticed that the "Scan front of sheet 2" never increased to 3 then 4. This all worked using Nitro Pro V9. Now if I feed those same pages through the document feeder on the HP 7520 all 4 pages appear in the new file.

Now if I scan manually scan the same 4 pages on my Epson ET-4550 all the pages appear in the file. So there seems to be an issue with the hand shaking between Nitro Pro V12 and the HP 7520 where Nitro Pro V9 and the HP7520 works.

Any ideas and help would be appreciated. (The HP 7520 is a faster and better scanner than the Epson ET-4550. So a suggestion to use the Epson is not a likely solution.)

Thanks,

Curt G.

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Reymund G.

Hi @Curt G.

It appears that you already have a pending support ticket about this issue. 
My colleague will reach out to you regarding your latest update to the support ticket.

Thank you for your patience on this. 

Kind regards, 

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John Oliver

Reymund I am having the same issue with V12 used to be able to do in v10.  Please let me know a path to resolve. Thanks!! john Oliver

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Curt G.

Nitro Support provided me with links to Nitro Version 12.10.1.487 which solved the problem.

They recommended the following direct links for installing 12.10.1.487:

x32 http://install.nitropdf.com/professional_12101487/en/burn/nitro_pro12_ba_x86.msi

x64 http://install.nitropdf.com/professional_12101487/en/burn/nitro_pro12_ba_x64.msi

 They may have a different version now but the above links fixed my problem and the case was closed. Hope it helps.

Curt G.

  • I agree 1

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LaLawyer

Curt- I had the same problem and just downloaded the program from the x64 link above.  Problem solved. Thanks!

 

 

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Capt Kirk

The download fixed it for me too, thank you!  Mixed emotions as I am really glad that I can get back to work but how disappointing that the answer is to do a software reload to get the functionality that has been in every version since my first one (version 7). 

Thank you for taking the time to get this documented for me and those who follow with the same problem.  I will restate my problem below for easier future search of others.

only flatbed scanning the last page to a file 

staying on Scan front of sheet 2   

 

Missing Nitro Pro 7 !

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