Finding the serial number from Installation ID

[A7med]

Hi,

Is there away to find the serial number from Installation ID  for Nitro pro 10

Thanks 

 

[Reymund Oyong]

Hi @A7med,

Thank you for reaching out to us through our Community Forums!

There is no way to identify the used serial number based on the installation ID. 
When Nitro Pro software is activated, the serial number detail is stored in registry path HKEY_LOCAL_MACHINE\SOFTWARE\Nitro\Pro\12

You can browse to that registry path to determine the serial number used to activate the Nitro Pro software. 

Kind regards, 

Edited March 17, 2019 by Reymund G.

[chase kempe]

Where is this located for Pro version 13 or otherwise so I can log help tickets?

[Reymund Oyong]

Greetings @chase kempe

Thank you for reaching out to us through our Community Forums!

In version 13 and newer build of version 12, part of the serial number is already encrypted in the About Nitro Pro interface (Help tab > About Nitro Pro).
The serial number key in the registry has been removed as well to protect the license from being stolen. 

When you purchase a Nitro PDF Pro license, an email will be sent along with the invoice receipt that contains a copy of the complete serial number. 
I searched our records using the email address you used here in Community Forums, however, I did not find a license purchase record.

If you have purchased a Nitro PDF Pro license using a different email address, please provide it so we can search our records. 

Kind regards,

[chase kempe]

Hi @Reymund G.,

I'd suggest this happens quite a bit reading through the self help questions and forum, where users may not install Nitro themselves and are reliant on an IT support internally to a business or their PC/laptop is setup by someone else. 

Is there no other way that licenses can be managed or located? I'll try and find out who paid for what and find the invoice copy for the serial number so that I can log a ticket.

Regards 

Chase

[Reymund Oyong]

Hi @chase kempe

Unfortunately, there is no other means to locate the complete serial number in the machine and software.
In the event that the owner of the license did not keep a record of the serial number, they can provide the email address they used to purchase the license and we will check our records. The owner of the license also receives an email about invoice receipt which includes the details of the serial number. 

Kind regards,