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how to solve 0x40030004 error


Ricardo Mendoza

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Ricardo Mendoza

I tried to open a file in nitro pro 10.5 and the software shows error 0x40030004 and I can't open the file. I need to know what I must do in this case.

regards

Ricardo Mendoza

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  • Official Nitronaut
Allain Umailin

Hello @Ricardo Mendoza,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, kindly note the only work-around to fix this issue is to open the file in Adobe Reader, re-saving it and re-opening it in Nitro Pro 10.

Thanks for choosing Nitro Pro and I hope this helps!

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  • 2 years later...
  • Official Nitronaut
Reymund Oyong

Hi Everyone, 

The Nitro Pro 13.40 was release last April 29th and the error message 0x40030004 appears to be resolved
The latest build of Nitro Pro 13 can be located from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link 

To check the build of your Nitro Pro 13 installation, open the software then go to the Help tab > About Nitro Pro. 

If you have an old Nitro Pro license and interested to upgrade to version 13 with a discounted price, the upgrade can be done through our Upgrade Portal - https://www.gonitro.com/support/upgrade 

Kind regards, 

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