Ricardo Mendoza Posted March 19, 2019 Report Share Posted March 19, 2019 I tried to open a file in nitro pro 10.5 and the software shows error 0x40030004 and I can't open the file. I need to know what I must do in this case. regards Ricardo Mendoza Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 19, 2019 Official Nitronaut Report Share Posted March 19, 2019 Hello @Ricardo Mendoza, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, kindly note the only work-around to fix this issue is to open the file in Adobe Reader, re-saving it and re-opening it in Nitro Pro 10. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 12, 2021 Official Nitronaut Report Share Posted May 12, 2021 Hi Everyone, The Nitro Pro 13.40 was release last April 29th and the error message 0x40030004 appears to be resolved. The latest build of Nitro Pro 13 can be located from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link To check the build of your Nitro Pro 13 installation, open the software then go to the Help tab > About Nitro Pro. If you have an old Nitro Pro license and interested to upgrade to version 13 with a discounted price, the upgrade can be done through our Upgrade Portal - https://www.gonitro.com/support/upgrade Kind regards, Link to comment Share on other sites More sharing options...
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