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Cannot combine files Nitro Pro 9


Daphne
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I am trying to combine multiple PDF files into one file.  It worked this morning and now when I try to add files, they do not appear.  I have tried Select All to add all files in a folder and have tried adding files one by one, neither works.  I have also tried dragging and dropping with the same result.  I restarted my computer and still cannot combine.  I would appreciate any help.  Thank you.

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  • 1 month later...
  • Official Nitronaut

Hello Daphne,

Thank you for reaching out to us through our Community Forums!

Unfortunately, we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

Microsoft has also changed the way the 'Print Spooler' works in Windows.
Because of this Nitro Pro 9 cannot be supported on Windows.

The PDF Creator built into Nitro Pro 9 will not work properly.
Though other functions should remain usable.

You have three options from here:

1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade

2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator.
The Creator will remain after the trial has finished.

3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/
 

Hope that helps!

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