ERROR CODE: 0x0000001

[Michael Cohen]

I was running Nitro Pro 10 and started having the eror problems noted above when I tried to save a newly created form.   Fortunately, I found a similar problem and used the Extract function to create another copy and save the document.

The support guidance also suggested running the latest version of Nitro which is now 12.   I installed it but my activation code would not work.   I was told to deactivate the Nitro 10 version which I did,   I did it both on my computer and the Nitro program and online.   However, it shows I have 2 applications to the license but I cannot get it to work at all.   It sends me back on the support loop of deactivation reactivation.   

 

PLEASE HELP!!!

Thanks!

Mike

Edited March 22, 2019 by snmiedo

[Allain Umailin]

Hello @snmiedo,

Thank you for reaching out to us through our Community Forums!

I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

When you installed Nitro Pro 12 and entered your Nitro Pro 10 serial number, I believe you have received error '-22 Error Wrong License Number' message. This means the serial number you are trying to activate is for a different version of Nitro Pro.

To further assist, kindly access our Upgrade Portal https://www.gonitro.com/pro/upgrade and enter your v10 serial number to upgrade to Nitro Pro 12.

I hope this helps. I'm looking forward to hearing back from you.