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Install Nitro Pro on New Laptop


LK Newman
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Hi guys

  • A client of our has a new laptop and trying to get Nitro Pro installed
  • I got the licence key from the old laptop
  • Downloaded a trial version
  • Tried to activate but came up with an error message that the licence key is from an older version

How do i resolve this

Thanks

 

 

 

 

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  • Official Nitronaut
Allain Umailin

Hello @LK Newman,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of the Nitro Pro your trying to activate? This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @LK Newman,

Thanks for providing your Nitro Pro 11 serial number via private message.

To further assist you, please refer to these steps:

1. Uninstall Nitro Pro from your computer then reboot the machine.
2. Download your Nitro Pro 11 from these link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874

3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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