sharul Posted March 29, 2019 Report Share Posted March 29, 2019 Hello, I have a client that is using Nitro Pro 12 (with serial) that having a problem when editing a pdf file and a text box is added to the file then we undo text box. Nitro PDF will crash the the undo process. I have installed the latest Nitro Pro 12.11.0.509 on user's machine. Tested on my machine, trial mode Nitro Pro 12.11.0.509 same thing happen. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 29, 2019 Official Nitronaut Report Share Posted March 29, 2019 Hello Sharul, Thank you for reaching out to us through our Community Forums! Please include the file and their exact step by step process that leads to the crash so we can investigate. Thanks! Link to comment Share on other sites More sharing options...
sharul Posted April 1, 2019 Author Report Share Posted April 1, 2019 I've tested with two pdf file. 1) For a testing purpose, i've downloaded a .pdf sample file from this website. http://www.africau.edu/images/default/sample.pdf 2) I've also created a .pdf file using Microsoft word and print to pdf with Nitro PDF. https://networkoverdrive-my.sharepoint.com/:b:/p/sharul_nizam/EQr8bbVoEe9Lg-C09ZO0QMUBzsVGIP8yYcJAkMRYb0ethw?e=VsRJr3 Steps: 1) Open Nitro pdf (version12.11.0.509, trial) https://networkoverdrive-my.sharepoint.com/:i:/p/sharul_nizam/EXSJJzbtGwVOodDArZY9svIBABfYG6y42oJTOMI4rLqeLQ?e=5ysanx 2) Open a pdf file using the function file open, Computer and browse for the file. 3) Go to review tab and add a text box to the pdf file and undo the text box after that, Nitro pdf will close and a crash report popup appeared https://networkoverdrive-my.sharepoint.com/:i:/p/sharul_nizam/EZWDip_5NelMnVnnX4_P2dcBlGT7bp7cnT33PmaWv5h9Mw?e=qbmCnN That is my test. Link to comment Share on other sites More sharing options...
sharul Posted April 8, 2019 Author Report Share Posted April 8, 2019 Do you have any updates yet ? Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted April 9, 2019 Power User Report Share Posted April 9, 2019 I'm not Nitro, but there's a new release out now that addresses a crash involving undo, so maybe it will solve your issue as well: https://www.gonitro.com/nps/product-details/downloads Link to comment Share on other sites More sharing options...
sharul Posted April 12, 2019 Author Report Share Posted April 12, 2019 Received this from pro support: Thank you for providing that context to the crashes. Your description matches a bug that was recently discovered and is currently being worked on. It is listed under the 'Known Issues' in our latest release notes: https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gonitro.com%2Fnps%2Fproduct-details%2Frelease-notes&data=02|01||65c063f384fa440316a108d6be8891fa|a280fc0370b0459c8c00a3806274b78c|0|0|636905891133092655&sdata=%2FggFc1AIbkrljfh1EJq%2Fe7bpg6J26g%2Fnaey6jUq1uSY%3D&reserved=0 Link to comment Share on other sites More sharing options...
BruceH Posted April 17, 2019 Report Share Posted April 17, 2019 I have been experiencing this issue as well for about a month. Nitro Version: Nitro Pro 12.2.0.228 O/S: Windows 7 Professional After I make a change to a PDF document in a previously added text box: Every time I click on the text box to make a change, ALL the lines in the text box move closer together. This means I have to re-do <CR>'s to add the space back between the lines When I try to save the changed document, Nitro Pro crashes / shuts down When I try to open that document again, it crashes Nitro Pro immediately. When I try to open different PDF documents, they open without a problem and Nitro Pro does not crash This means I need to re-create the "broken" PDF document from scratch, which is of course quite irritating .... >>>>> Please notify us as soon as this bug as been fixed. >>>>> ALSO: is there a way of "fixing" PDF documents which have been "broken" by Nitro Pro 12? Thanks, Bruce Link to comment Share on other sites More sharing options...
BruceH Posted April 18, 2019 Report Share Posted April 18, 2019 I downloaded and installed the latest Nitro Pro version, 12.12.1.522. So far it's not crashing / shutting down after I edit a text box, so there's that. If it starts happening again, I'll check back in here. >>>> However, the bug where "every time I click on the text box to make a change, ALL the lines in the text box move closer together" is still happening. >>>> One suggestion: it would be nice if Nitro Pro had a "check to see if there is a newer version available" button in the "About Nitro Pro" dialog box. It would be certainly more useful than the "Legal Notices" or "Deactivate" buttons current there .... Link to comment Share on other sites More sharing options...
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