Jump to content

Stamps Orientation Issue


Justin.C
 Share

Recommended Posts

Hello, 

We are having periodic issues when using Nitro Pro stamps where it will rotate stamps sideways (portrait) vs the default (landscape). Can you provide some insight in how to fix that?

Thanks

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Justin.C,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, a support ticket was created on your behalf and a colleague on mine already sent you an email.

Kindly respond through the support case for better case handling.

Cheers!

Link to comment
Share on other sites

  • 1 month later...
On 3/29/2019 at 11:00 AM, Justin.C said:

Hello, 

We are having periodic issues when using Nitro Pro stamps where it will rotate stamps sideways (portrait) vs the default (landscape). Can you provide some insight in how to fix that?

Thanks

I am having issues with this also

 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @KaneF,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, we have created a support ticket on your behalf and a colleague of mince already sent you an email.

For better case handling, kindly respond through the support case.

Cheers!

Link to comment
Share on other sites

  • 3 weeks later...
Bonnie Brown
On 5/6/2019 at 5:32 PM, AllainU said:

Hello @KaneF,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, we have created a support ticket on your behalf and a colleague of mince already sent you an email.

For better case handling, kindly respond through the support case.

Cheers!

I am having the same issue today

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @B Brown,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Does this happen with every file mixed page orientations (portrait and landscape)? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

Bonnie Brown
On 5/22/2019 at 6:23 PM, AllainU said:

Hello @B Brown,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Does this happen with every file mixed page orientations (portrait and landscape)? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

It usually happens after I have scanned the file to a PDF.  Generally when I print to a PDF it works fine.

Build: 12.12.1.522

Bonnie

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @B Brown,

Thanks for this providing this information.

Upon checking my resources, this is a known issue and will be placed on the long-term product roadmap, so unfortunately, there is no short-term solution for it.

In the meantime, kindly reprint the document (File > Print > Nitro PDF Creator) after scanning to file.

Please be aware that Nitro typically has multiple releases throughout the year. 

This case will be closed, however, we recommend to follow our Release Notes located on our site https://www.gonitro.com/support/documentation/release-notes

On behalf of Nitro Pro, I apologize for the inconvenience.

Link to comment
Share on other sites

  • 1 year later...
Matt Nielsen

I am having the same rotation issue with stamps in Nitro. The older version on my windows 7 did not do this. Please advise solution. Version 12.10.1.487

 

Edited by Matt Nielsen
Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Matt Nielsen,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Does this happen with every file or only with mixed page orientation (portrait and landscape pages)?

Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.