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Meagan DelSole

OCR not working

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Meagan DelSole

I am trying to OCR a 1,703 page document but once it says it is finished the document is still not searchable. Any ideas on how to fix this?

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Leslie V.

Hello Meagan,

Thanks for posting in our forums!

We would love to help you with this concern so I opened a support ticket for you. So that we can troubleshoot the problem, please provide us with the following:

  • The file you are working with
  • What exact version you are using (E.g. 11.x.x.x, you can find out by going to Help >> About Nitro Pro)
  • The exact steps you are taking and the settings you changed
  • A screenshot of what you are seeing or any error message you are receiving. (To find out how to take a screen shot, check out this page)

We will be in touch via the support ticket. If you need immediate help in the future, you can log a ticket using the following link.

Edited by Leslie V.

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