computer crashed trying to load Nitro into new laptop

[Kevin Brown 0]

im not quite sure why Nitro support isn't helping with this issue!!!! I am have disabled the program from the crashed laptop, never received a new serial number & can not get anything other than activate trial version to pop up. anyone know what i'm doing wrong?

[Leslie V. 0]

Hello @Kevin Brown ,

Thank you for posting on our Community Forums!

I have sent you your serial number via direct message so you can try reactivating.

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

Hope that helps!

[Garth Putter 0]

hi my laptop has crashed and i would like to reinstall my nitro onto spare laptop

Edited August 8, 2019 by Garth Putter
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[Garth Putter 0]

how do i deactivate users on our nitro? as we have computer that have crashed i tried and got this notice:Please contact the Nitro Support Team to deactivate devices belonging to this serial number.

[Leslie V. 0]

Hello @Garth Putter,

Please send me your serial number via direct message so that I can check.

Thanks!