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Mark_S

Corrupt formatting in PDF

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Mark_S

I am opening a PDF in Nitro Pro v10 but some of the text is overlapping (see image). If I open the same PDF in Chrome or Microsoft Edge, it is perfect! I have contacted the sender and they say it is perfect on their systems. Indeed it is perfect on mine when I use Chrome or Microsoft Edge, but not Nitro Pro.

What settings do I need to change in Nitro Pro to correct this? Any ideas?

Thank you - it is driving me mad!

Mark

p.jpeg?size_mode=5

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Mark_S

How long does moderator approval take please?

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AllainU

Hello @Mark_S,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy

As a courtesy, kindly run a repair of your Nitro Pro (via Start or Windows button > Control Panel > Programs and Features > Uninstall a Program if you have Windows 7, 8 or 8.1). You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If repairing didn't help, kindly access our Upgrade Portal below, enter your v10 serial number to upgrade to Nitro Pro 12:

https://www.gonitro.com/pro/upgrade

Thanks for choosing Nitro Pro and I hope this helps!

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Mark_S

Thank you AllainU.

I have repaired v10 with joy; I have uninstalled and reinstalled v10, but again with no joy.

I have installed the trial version of v12 and the PDF file is still looking the same as in the picture in the  first post.

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AllainU

Hello @Mark_S,

Thanks for this information.

Since it is also not working with Nitro Pro 12, I would love to have a copy of the file and the screenshot.

To send me these files, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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