T-Mo Posted April 5, 2019 Report Share Posted April 5, 2019 I have several Nitro Pro 10 licenses that are active and functional. I can look up the license using the validation portal with no problem but if I try to upgrade to a newer version, it says it can't validate. Why? Link to comment Share on other sites More sharing options...
T-Mo Posted April 5, 2019 Author Report Share Posted April 5, 2019 Moderator, please review and approve topic Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 5, 2019 Official Nitronaut Report Share Posted April 5, 2019 Hello @T-Mo, Thank you for reaching out to us through our Community Forums! I just made adjustments on your Nitro Pro 10 licenses, so you can now upgrade to Nitro Pro 12. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
T-Mo Posted April 6, 2019 Author Report Share Posted April 6, 2019 One more license would not validate (234601-xxxxxx-xxxxxx) Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 8, 2019 Official Nitronaut Report Share Posted April 8, 2019 Hello @T-Mo, Thank you for reaching out to us through our Community Forums! Upon checking the serial number (now hidden for security purposes) you provided, it was upgraded to Nitro Pro 12 that is why our Upgrade Portal says unable to recognize or validate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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