T-Mo 0 Report post Posted April 5, 2019 I have several Nitro Pro 10 licenses that are active and functional. I can look up the license using the validation portal with no problem but if I try to upgrade to a newer version, it says it can't validate. Why? Share this post Link to post Share on other sites
T-Mo 0 Report post Posted April 5, 2019 Moderator, please review and approve topic Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 5, 2019 Hello @T-Mo, Thank you for reaching out to us through our Community Forums! I just made adjustments on your Nitro Pro 10 licenses, so you can now upgrade to Nitro Pro 12. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
T-Mo 0 Report post Posted April 6, 2019 (edited) One more license would not validate (234601-xxxxxx-xxxxxx) Edited April 7, 2019 by Reymund G. Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 8, 2019 Hello @T-Mo, Thank you for reaching out to us through our Community Forums! Upon checking the serial number (now hidden for security purposes) you provided, it was upgraded to Nitro Pro 12 that is why our Upgrade Portal says unable to recognize or validate. Thanks for choosing Nitro Pro and I hope this helps! Share this post Link to post Share on other sites
